Product integrity and customer safety is a huge factor in our return and exchange process at Vape360. Due to the hygienic nature of our products, we do not accept returns or exchanges on products that have been opened or tampered with in any way. Uncompromised and sealed products are eligible for returns or exchanges within 30 days of purchase date, providing proof of purchase can be verified. We highly recommend having an active account at Vape360.ca instead of using Guest checkout. Having an active user account ensures we can verify your purchase.

We’re unable to issue returns, exchanges, or refunds that fall under any of the following conditions:

  • All products that appear to be opened or tampered with in any way upon our inspection.
  • Drip tips, replacement coils, replacement pods, tank atomizers, and any kit or bundle that includes one of these parts.
  • Items or partial components showing signs of use, misuse, or damage.
  • All products containing vape juice or liquid, such as pods, disposable vapes, and bottled juice.

Defective Returns

We’re vapers too, so we understand that defective items happen, and after this many years, we’ve heard some creative stories about how. If yours is genuinely defective, we’ve got you covered.

If there are signs of misuse, abuse, or unreasonable consumption, we won’t be able to process a defective return or replacement. That part’s non-negotiable. But if you’ve genuinely got a defective product, let us know and stop using it right away; the sooner you reach out, the faster we can sort it out and make it right.

All defective items must be initiated within 30 days of purchase and are carefully inspected by our returns department on arrival to our facility. If there are visible signs of use, damage, or user error, no credit or refund will be issued.

Shipping Costs

All shipping fees incurred during the original sale, exchange, or defective returns are non-refundable. All shipping costs and fees are non-refundable and are not the responsibility of Vape360.

Important To Know

  • If a shipping address is entered incorrectly (a wrong unit number, postal code, or similar) and the carrier returns the package to us as undeliverable, a return postage fee applies. We’re not able to verify the accuracy of the address provided at checkout, so that return postage fee, along with the original shipping cost, is deducted from any refund issued for that order.