Age Verification & Underage Purchases

Shipments sent from Vape360 require 19+ Age Verification upon delivery, with signature. To claim your package, you’ll need to present a valid government-issued photo ID proving you’re of legal vaping age in your province or territory. There are no exceptions to this rule. We’ve never been, and never will be, in the business of selling to minors. Please don’t ask. The answer will always be no.

If age verification fails upon delivery, your package is returned directly to us. A 50% restocking fee is applied and all shipping charges incurred during the life of that package are non-refundable. Whatever value remains after the restocking fee and shipping charges are deducted is refunded.

As required by Canadian law, customers under the age of 19 are not permitted to purchase vaping products at Vape360. Orders placed by underage individuals are handled exactly like any other failed age verification: the order is returned, the restocking fee and shipping costs are deducted, and whatever’s left is refunded. There’s no workaround or exemption to be made here.

Order Processing

Our shipping carriers don’t operate seven days a week. Canada Post and Purolator pick up and deliver packages Monday through Friday only. Carrier estimates at checkout are exactly that: estimates. They don’t account for weekends or holidays, and are calculated strictly on business days, which never count as transit days. Once a package leaves our facility, it’s in the carrier’s hands and subject to their own policies and procedures, something we don’t have control over. We know delays are frustrating, but we’re doing everything on our end to get your package to you as fast as we can.

What we can control is our internal processing and cutoff times. Here’s how that works: orders placed before 1:00PM EST ship out the same business day; orders placed after 1:00PM EST ship out the next business day. Every order placed within a single cutoff window ships together. For example, an order placed Thursday at 1:05PM and one placed Friday at 12:45PM both go out with Friday’s shipment. If your order ships on a Friday, a “2-3 business day” delivery estimate means Tuesday or Wednesday, not the following Saturday or Sunday. The weekend simply doesn’t count toward transit time, no matter when in the week you placed the order.

Important Information

  • Orders placed Monday to Friday before 1:00PM EST are shipped the same business day
  • Orders placed Monday to Friday after 1:00PM EST are shipped the next business day
  • Shipping carriers do not process, move, or deliver your package on weekends or holidays

Free Shipping Thresholds

We offer free shipping across Canada once your order reaches the threshold for your province or territory, listed below. Thresholds are calculated before tax, shipping fees, or any other applicable charges. Rates are reviewed periodically to reflect regional shipping costs, excise tax changes, and manufacturer pricing, and may be updated from time to time; the list below always reflects our current rates.

  • Alberta: $120
  • British Columbia: $120
  • Manitoba: $120
  • New Brunswick: $100
  • Newfoundland and Labrador: $150
  • Northwest Territories: $250
  • Nova Scotia: $100
  • Nunavut: $250
  • Ontario: $60
  • Prince Edward Island: $120
  • Quebec: $60
  • Saskatchewan: $120
  • Yukon: $250

Refunds & Restocking Fees

Packages that go unclaimed, or returns and exchanges that aren’t the result of an error on our part, are subject to a 15% restocking fee. Any package returned due to failed 19+ age verification is subject to a 50% restocking fee, no exceptions. All shipping costs incurred during the life of a package are non-refundable.

Returns are accepted only on manufacturer-sealed items. Opened, used, or incomplete products will not be credited. If items are returned in a different condition than when shipped, they will be returned to you at your expense. You can find more details on our Refund Policy page in the footer.

International Orders

As of October 1, 2026, we no longer offer shipping options to the USA. If you want to have an item shipped internationally, you can contact us directly at info@vape360.ca. Before you do, please be aware that international orders containing nicotine may be seized or denied by customs. Vape360 is not responsible for this outcome, and product and shipping costs will not be refunded for packages seized by border and customs agencies. Before ordering, ensure you understand your local import laws regarding vape products.

Please Remember

  • Shipments require 19+ age verification – no exceptions
  • Packages are not shipped or delivered on weekends or holidays
  • Carrier delays (holidays, strikes, or processing issues) are beyond our control
  • Incorrect addresses will result in additional shipping fees and delays at the customer’s expense
  • Estimated delivery times are provided by the carrier and are not guaranteed
  • All shipping costs are non-refundable
  • EMT payments must be sent within 24 hours or the order will be cancelled
  • EMT payments show as sent to our registered business name, 2437452 Ontario Inc., which is Vape360’s legal name, so don’t worry if your bank statement doesn’t say “Vape360”
  • Mismatched billing and shipping information may delay processing