Shipping and Payment
Returns or exchanges will face a 15% restocking fee on order total. This includes packages not signed for during delivery and returned to us by the shipping courier. We can only accept returns on manufacturer sealed items. If an item does not come sealed originally, we are unable to complete the return. Please note, if items are returned incomplete or not in the same condition they were shipped to you in, no credit will be given and the package will be returned to you at your expense.
Incorrect addresses are subject to additional shipping charges at the cost of the customer.
When Vape360 ships a package, we utilize Canada Post's Age Verification service. This means that in order for Canada Post to deliver your package fully, you must verify that you are 19 years of age or older. If Canada Post cannot verify your age, they will ship the order back to us. Once the order is returned, final sale items are non-refundable. Any items that are eligible for a refund will be done so minus a 15% restocking fee, as well as any shipping charges incurred since that package was shipped from our location. These charges are non-negotiable. As per Canadian Laws, if you’re underage, please do not place an order in-store or online with Vape360, as we will not issue refunds on any items returned to us.
Orders containing nicotine can be denied by customs and sent back to Vape360. International orders that are seized or returned by customs will not be refunded shipping costs.
All shipments will require Proof of Age of 19+
- We offer Same Day or Next Day delivery within the GTA.
- For Same Day delivery, orders must be placed before 1:00pm on weekdays with exception of Holidays.
- For any reason why we can't get your order out ASAP, we'll contact you and find a solution.
• All Shipments will be sent out Monday to Friday.
• Please note: a proof of age will be required due to the new Government Law Bill45.