Nirvana by Illusions Vapor

We’ve made some adjustments to our shipping policy due to recent Excise Tax and carrier rate increases. Below, you’ll find the most up-to-date details on our shipping process, free shipping thresholds, and important order information.

📦 Order Processing

Orders placed before 1:30 PM (Monday–Friday) are shipped the same day.
Orders placed after 1:30 PM will ship the following business day.
Please note that Canada Post does not deliver on weekends or holidays.

🚚 Free Shipping Thresholds

🔞 Age Verification & Underage Purchases

All Vape360 shipments require Canada Post 19+ Age Verification upon delivery. You’ll need to present valid photo ID showing you’re of legal age to purchase vaping products in your province or territory.

If age verification fails, your order will be returned to Vape360, and a 50% restocking fee will apply.
Shipping charges (both outgoing and return) are non-refundable.

As required by Canadian law, customers under 19 are not permitted to purchase vaping products. Orders placed by underage individuals will not be refunded, and all related costs will remain the buyer’s responsibility.

💸 Refunds & Restocking Fees

All unclaimed packages, returns, or exchanges are subject to a 15% restocking fee.
Shipping costs (including return shipping) are non-refundable.

Returns are accepted only on manufacturer-sealed items. Opened, used, or incomplete products will not be credited.
If items are returned in a different condition than when shipped, they will be returned to you at your expense.

🌍 International Orders

Please be aware that international orders containing nicotine may be seized or denied by customs. Vape360 is not responsible for these actions, and shipping costs will not be refunded for seized or returned parcels.
Before ordering, ensure you understand your local import laws regarding vape products.

⚠️ Important Information

• All shipments require 19+ age verification
• First-time orders are always shipped with age verification
• Carrier delays (holidays, strikes, or processing issues) are beyond our control
• Incorrect addresses may result in additional shipping fees at the customer’s expense
• Shipping carriers do not operate on weekends
• Estimated delivery times are provided by the carrier and are not guaranteed
• All shipping costs are non-refundable
• Orders placed before 1:30 PM (Mon–Fri) ship the same day
• EMT payments must be sent within 24 hours or the order will be cancelled
• Mismatched billing and shipping information may delay processing

⚠️ Returns & Exchanges

For the safety of our customers and to maintain product integrity, we’re unable to accept returns or exchanges on any opened items, including the following products:

• Clearomizers, Cartomizers, and Atomizers (this includes tanks)
• Any products containing vape juice, such as pods and disposable vapes
• Items showing signs of use, misuse, or damage — including partial components
• Drip tips, replacement coils, replacement pods, and all sale items — these are final sale

All defective returned items are carefully inspected upon arrival. If there are visible signs of use, damage, or user error, no credit or refund will be issued.

Please note that shipping costs are non-refundable.