COVID-19 Policy Changes & Precautions

January 14, 2021: Stay At Home Order & How To Order

Here we are again! Effective immediately, all Vape360 locations fall under the Stay At Home Order issued by the Province of Ontario. What does this mean? How do you order? Don’t worry, we’ll clarify everything below.

Vape360 Oakville:

Placing your order online:

To place your order online, please visit Vape360.ca and select “Pick Up In-Store: Oakville” as your shipping method. Once your order has been completed, it will be packaged and ready for pickup within 5 minutes of ordering.

To retrieve your order, please knock on the door and let our team member know the name associated with your purchase. Your order will be left on the table at the door for you to claim.

Placing your order by phone:

To place your order through the phone, please call (905) 827-3100 ext 1 to speak with a team member. They will gather your items and place them aside for pickup. Once you arrive, you will be required to use a tap enabled payment method (Visa, Mastercard, Apple Pay) through the glass. I know, crazy, but it actually works!

Once payment has been completed, your order will be left on the table at the door for you to claim.

For our Hamilton Customers:

Placing your order by Phone:

Placing an order with Vape360 Hamilton can be done by calling (905) 827-3100 ext 2. 

Our team members will gather your requested items and place them aside for you to pick up. Once you arrive, you will be required to use a tap enabled payment method (Visa, Mastercard, Apple Pay) through the glass. I know, crazy, but it actually works!

Once payment has been completed, your order will be left on the table at the door for you to claim.

We appreciate your continued support as we adapt to these new measures. If you have any questions or concerns, please contact us at (905) 827-3100 or by email at info@vape360.ca

Thank you,

Vape360

 

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December 21, 2020: Hamilton In-Store Closure (Curb Side Available)

As of Monday December 21, 2020 the city of Hamilton has been placed into a lockdown due to rising Covid-19 cases. This effects our Hamilton locations, but we're still open for curb-side pickup.

To place and order at our Hamilton location, you can do one of two things. 

1) If you're looking to receive your order immediately, you can contact our Hamilton store during operating hours at (905) 827-3100 ext. 2, and place your order with one of our team members. When arriving, we will meet you at the door where you will be able to pay with tap enabled payment methods only. 

2) You can visit our website at Vape360.ca and choose "Pick Up In-Store: Hamilton" when selecting your shipping method. Once your order is placed, it will be packed as quickly as possible. Once your order is ready for pickup, you will receive a phone call at the phone number attached to your order. At that point, you're welcome to come pick your order up. 

Please note: Orders placed online may experience a delay up to 24 hours.

If you have any questions or concerns, please reach out to info@vape360.ca, or call us at (905) 827-3100.

 

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November 20, 2020: Second Shut Down in Peel & Toronto

As of Monday November 23 , 2020 the Province of Ontario has placed Toronto and the Region of Peel into another shutdown to combat the spread of Covid-19. Currently, this does not effect any Vape360 location - our stores will be operating as usual. 

We’re still taking precautions to avoid the spread of Covid-19, while ensuring the transaction process goes safely, smoothly, and as quickly as possible. As usual, we still offer curb-side delivery for those who are uncomfortable shopping in-store. To activate curb-side pickup, please order online and select "Pick Up In-Store" as your shipping method. Once your items are ready to claim, we will call you to inform you of available times for pick up. 

If you have any questions or concerns, please reach out to info@vape360.ca, or call us at (905) 827-3100.

 

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July 23, 2020: Mandatory Face Masks

Like it or not, face masks are now mandatory in Halton Region. We ask that you show our team members the courtesy of wearing a face mask, as they will be doing the same. If you’re unable to wear a mask due to health or political reasons, please shop online at Vape360.ca.

Entry into our Oakville location will not be allowed without a face mask covering your nose and mouth.

If you have any questions or concerns, please feel free to reach out to us at info@vape360.ca

Thank you,

Vape360

 

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June 2, 2020: Canada Post Delays

Due to Canada Post facing major delays in delivery times, we've added the option to select FedEx as your carrier during checkout. If your package is time sensitive, we recommend selecting FedEx to ensure your package isn't met with major delays. In the coming days we will be working on lowering the FedEx rates and introducing other carriers to ensure your packages arrive in a timely manner.

We're aware of the major delays Canada Post is experiencing and are doing our best to work with them to get your packages delivered as soon as possible. Once packages leave our facility they're in the control of Canada Post and their fulfillment process.

Please note: Shipping rates from all carriers are not determined by Vape360 - package carriers are feeding "Live Rates" directly into our website based on shipping addresses provided by you.

If you have any questions or concerns, please feel free to reach out to us at info@vape360.ca or greg@vape360.ca

Thank you,

Vape360

 

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May 24, 2020: Our Stores Are Open!

As of May 19, 2020 the Province of Ontario is allowing in-store operations to continue! This means that our doors are open for drop-in shopping. We’re still taking precautions to avoid the spread of Covid-19, while ensuring the transaction process goes safely, smoothly, and as quickly as possible. 

During this time we will NOT be accepting cash payments. Please ensure you're bringing a tap or card based payment method when visiting us in-store.

COVID-19 In-Store Hours:
Monday: 11:00AM - 5PM
Tuesday: 11:00AM - 5PM
Wednesday:  11:00AM - 5PM
Thursday:  11:00AM - 5PM
Friday:  11:00AM - 5PM
Saturday:  11:00AM - 4PM
Sunday:  11:00AM - 4PM

  

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May 11, 2020: Curb Side Pick-Up Now Available!

As of Monday May 11, 2020 the Province of Ontario is allowing curb side pick-up on orders to continue. This means that we will be reactivating our “Pick Up In-Store” shipping option for local customers. We’ve made some changes to ensure the process goes as safely, smoothly, and quickly as possible. Covid-19 is still a threat, so we’re still taking precautions to help stop the spread.

    No cash payments will be accepted. Please ensure you’re using a card or digital based payment system.

    Please note: All online orders will continue without interruption on Vape360's end. Canada Post is still receiving packages that exceed Christmas like conditions. Most packages are arriving without interruption, however, some packages may be delayed. Guaranteed delivery dates are not being honoured at this time.

    Thank you,

    Vape360

      

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    April 4, 2020: Online Orders Still Being Accepted!

    *Please Note* Canada Post is extremely busy with Christmas like packages. Most packages are arriving in a timely manner but some may be delayed. There will be no guarantees on shipment times. 

    Curbing the spread of COVID-19 has become a priority for us all, including the Ontario government. As of April 4, 2020 at 4:00PM, all pick up in-store options through Vape360 will be suspended. ONLINE ORDERS WILL STILL BE PROCESSED DAILY!


    All Vape360 locations will be closed for a minimum of two weeks to ensure the safety of our community and team members.

    ALL ORDERS THAT ARE SHIPPED WILL NOT BE AFFECTED! We’re continuing our online shipments with no delays in our fulfilment process. As usual, orders placed before 3:00PM Monday through Friday will be sent out that same day.


    We thank you all for working with us through these difficult times and will be working around the clock to ensure your packages arrive at the earliest possible times. 


    If you have any questions or concerns, please feel free to reach out to us at info@vape360.ca

    Thank you, 

    Vape360

      

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    March 24, 2020: In-Store Closed; Curb-Side Available

    Dear Vape360 Customers,

    Vape360 is doing our part in combating the spread of COVID-19 and we want to ensure you that we're putting our best foot forward to create a safe environment, not only for you, but our dedicated staff too. All of our stores are being thoroughly cleaned regularly and are equipped with sanitization equipment, however this may not be enough.

    Changes effective as of Tuesday March 24th, 2020:

    WALK IN SHOPPING:

    • All Vape360 locations will be closed
    • Entrance to the store will not be permitted to any one
    ONLINE & PICK-UP ORDERS:
    • Online shopping will continue as usual
    • Orders placed for shipping will still be accepted and shipped on our regular timeline
    • Orders placed online with the option to “PICK UP IN-STORE” will be accepted
    • Orders can be picked up between the hours of 12:00PM - 4:00PM
    • To claim your orders, please call the store you’ve selected BEFORE arriving. One of our staff members will leave your items outside the entrance for you to claim.
    • Cash payments will NOT be accepted. You must place your order online using Credit, Debit, or EMT. Payment will not be done upon your arrival to pick up your orders - NO EXCEPTIONS
    • When picking up your order, please have your photo ID ready


    IMPORTANT:

    Orders placed to “PICK UP IN-STORE HAMILTON” please wait for us to call to confirm your order, as our website is reflective of Oakville’s location. In rare cases, there may be a 24 hour waiting period to have your order transferred over to Hamilton.


      You can shop online at www.vape360.ca and have your orders shipped normally, or select “Pick Up In-Store” when selecting your shipping method.  **When picking up in-store, please call before arriving to allow staff members to prepare your order.**

      If you have any questions or concerns, please reach out to info@vape360.ca, or call us at (905) 827-3100.

      Thank you,

      Vape360


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